I have been working my tail off at this organisation for ten years. I do most of the work, I come in early every day, I work on my days off, I work overtime, and never once have I asked for anything. After all of that, they are telling me I am not qualified enough to get a promotion? So what if I never completed secondary school? Does my experience not count for something?
I get so mad when I see younger people come out of their big universities and get placed in higher positions than mine. So what if they hold a degree? I have experience. What is more important, a person who knows about the job or a person who can do the job? It is so unfair!
Promotion is for those who deserve it
An employee is distraught after being turned down from the promotion he desires. A manager says to him, “Sorry, you are not qualified enough.” For some reason, that statement makes no sense to the man who worked at the company for ten years.
Take a look at this situation. In the hospitality business, a waiter’s job is to interact with the kitchen staff and the customers. He does this for numerous years and is really good at his job. As a matter of fact, he is one of the reasons why many customers come to the establishment in the first place.
One day, the waiter approaches his manager with a request for a promotion. He applies specifically for the position of his supervisor who just retired. The waiter believes that he knows all the workers and customers well enough to supervise the restaurant.
Unfortunately, his manager refuses him the promotion because he does not possess the academic qualifications necessary for the job. The manager reminds the waiter that years ago he was originally hired as a dishwasher who was promoted to waiter. However, the job of a supervisor requires more than knowing how to wash dishes and wait tables. He would have to roster workers, write reports, deal with inventory, and communicate with customers about food and beverage on an intellectual level. The manager advised the waiter to take some classes, get certified, and apply again. The waiter was angry.
The need for a formal education
While a formal education may seem unnecessary to some people, it actually helps managers to make wise decisions. Giving a person a promotion because he has experience may have one great downfall. The employee may only know what he has been exposed to. What if, in the ten years, the waiter has never met a customer who complained about food poisoning? As a supervisor, what would he do when everyone turns to him about something in which he has no experience?
The manager refused the waiter the promotion because he believed the job should go to someone who understands variances, probabilities, and how to substitute x for y when z occurs. He also wants him to know how to speak articulately and have knowledge in business, accounting, biology, and geography. How else would he be able to communicate on behalf of the restaurant? To the worker who feels cheated, it never hurts to improve yourself, even if it’s for a promotion.